Practical detail
Delivery and returns, in plain terms
Delivery
- Cut-off: order and pay before 5pm Monday to Friday and it leaves the warehouse the same working day.
- Where: United Kingdom addresses.
- Cost: what the carrier charges us, by basket weight: £7.20 under 5 kg, £9.90 to 20 kg, £14.34 over 20 kg, including VAT.
- Tracking: emailed to you the moment the courier collects.
Returning something you no longer want
- Sign in to your account, open the order, and choose Request return.
- Pick the items and the reason. Requests inside 14 days for unopened goods are approved automatically.
- You will receive an email with the returns reference and our Reading address. Pack the item in its original packaging with everything that came with it, put the reference inside, and send it tracked.
- We refund within 14 days of receiving it.
What is not returnable for a change of mind
- Software and licence keys once opened, activated or revealed.
- Custom-built or configured systems.
- Ink, toner and cleaning products once opened.
These are marked final sale on their product pages. The law exempts them, and so do we. If one arrives faulty, the next section applies.
Something faulty or damaged
Tell us within 30 days of delivery for a full refund; up to six months we repair or replace. Choose faulty or damaged as the reason when you request the return and it is approved automatically, with return postage on us.
Business customers
The 14-day consumer cancellation right does not apply to business purchases. We look at each request individually; faulty goods are handled exactly as for consumers.
The full returns policy and delivery policy are the binding versions. Questions to 0118 359 2220.